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Return Policy

All returns must be approved by an associate of ElectriConnection, LLC and must include an RGA (Return Goods Authorization) number. All returns must be received by ElectriConnection, LLC within 30 days of ship date. Returns are subject to a restock fee up to *20% and items must be received in same condition as shipped. Buyer pays all shipping charges incurred (inbound and outbound). Returns are issued in the form of store credit for all non-warranty items, which can only be applied to future purchases. All sales are final on items listed in "as-is" condition.

*Customers on Net 30 accounts please refer to your account terms.

Limited Warranty

All New and Refurbished items and equipment sold by ElectriConnection, LLC are guaranteed to be free from defect, malfunction or DOA for a period of one year (unless otherwise specified) from original purchase date. This warranty is valid only for products and equipment that have been installed and operated properly by qualified persons. Items which are defective within one year of the purchase date will be repaired or replaced at ElectriConnection, LLC's discretion. In the event that an item can be neither repaired nor replaced ElectriConnection, LLC will refund the purchase amount, including shipping, of the item in the form of store credit. ElectriConnection, LLC is not responsible for loss or damages incurred by a product's defect or malfunction including but not limited to down-time, delays, shut-downs, etc. ElectriConnection, LLC is also not responsible for third-party replacement costs or repairs to defective equipment performed without ElectriConnection, LLC's written consent. Items sold "as-is" are not included in this warranty.

Shipping Policy

ElectriConnection, LLC ships via UPS and USPS on all items weighing less than 150 lbs. All other items will be shipped via freight on a common carrier. Shipping insurance and delivery options must be requested at time of sale. We can accommodate shipping on nearly any carrier and can ship to nearly any location worldwide. Special shipping requests are subject to additional packaging and handling charges. We can accommodate shipping on your shipping account­--all account information must be provided at time of sale. We are not able to accommodate changes to shipping once it has been arranged. We make every effort to ship orders the same day they are received. However, we reserve the right to ship up to one (1) week from order date. ElectriConnection, LLC cannot guarantee that orders received after 3pm MST or on weekends will ship same day. The customer will be responsible for all resulting costs for the shipment and reshipment of the package in the event that a package is refused or returned due to an incorrect shipping address or other incorrect, missing or inaccurate shipping information provided when ordering.

Credit Terms

Credit accounts may be established on a Net 30 basis. Overdue accounts are subject to customary and reasonable fees. Please contact us for further information.

Sales Tax

All sales to merchants, vendors and customers within Colorado are subject to all applicable city, county and state sales taxes. Tax exemption forms must be on file with ElectriConnection, LLC at time of purchase, no exceptions.

Pricing Policy

Item pricing is established and updated in accordance with industry standards. ElectriConnection, LLC provides the service of aggregating the best possible prices available within our industry and as such pricing on the site is variable and subject to change at any time and may not reflect the most current price of an item.

Sales and Ordering

Your placement of an order with ElectriConnection, LLC on ElectriConnection, LLC.com constitutes an offer to buy a product or products and does not guarantee that your order will be fulfilled. All orders are subject to review and acceptance by ElectriConnection, LLC. We will confirm acceptance of your order by shipping your product. Occasionally, ElectriConnection, LLC will only be able to accept a partial order. This may be due to product availability, failure of an item to test successfully or other reasons. ElectriConnection, LLC will be obligated to supply only the items available at time of purchase. You assume all responsibility for researching, purchasing and installing the correct product purchased from ElectriConnection, LLC for your application. Any suggestion or recommendation given by ElectriConnection, LLC is made to the best of our knowledge and experience based on customer description and does not constitute grounds for refund or waiver of restocking fee, or restitution for damage or loss to equipment or downtime. ElectriConnection, LLC recommends that all purchasing be made by and the product(s) installed by qualified professionals and makes no guarantees or warranties to the suitability of any product for any particular purpose or use. Selection or purchase of an improper product by a customer does not constitute grounds for refund or waiver of restocking fees, and does not subject ElectriConnection, LLC to any liability.

Intellectual Property

This website and its content is copyright of ElectriConnection, LLC- ©ElectriConnection, LLC 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Product Terms and Definitions

ElectriConnection, LLC is an authorized distributor of FPE Transformers, Hammond Power Solutions, Keystone Lighting, and Connecticut Electric (UBI). We are not a distributor for any other manufacturer or product we sell in store or on our site.

New/ New Surplus

Items described and sold as "New" or "New Surplus" have never been energized or put into use or service. These items may have been installed and never energized. As such, they may show minor signs or markings of installation. These items are identical to "factory new" units in function. "New" or "New Surplus" items may come in tattered or shelf worn boxes or packaging or may not include packaging. Items marked "New" or "New Surplus" may not be of current vintage.

Refurbished

Items described and sold as "Refurbished" have previously been energized or in service. Refurbished items have passed ElectriConnection, LLC's testing standards and have been restored to as close to factory new as possible, including cleaning, lubrication, and repair. A "Refurbished" product may not be of current vintage and may not include original box or packaging. A "Refurbished" product may include a re-created label where necessary for proper identification. Re-created labels are for informational purposes only and are not intended as a direct replacement for the original manufacturer's labels. ElectriConnection, LLC disclaims any liability of accuracy or completeness on these labels.